Shipping Policy

This Shipping Policy explains how Aurevia Outdoor Living processes and delivers orders placed through www.aureviaoutdoorliving.co.uk. If you have any questions about delivery, please contact us at info@aureviaoutdoorliving.co.uk or 01789 224654.

1. Where We Deliver

We currently deliver to the United Kingdom.

Some products or suppliers may have delivery restrictions for certain post codes or locations, including Scottish Highlands, Islands, Northern Ireland, Channel Island or Isle of Man. If additional charges or restrictions apply, we will make these clear before dispatch or contact you as soon as possible after your order is placed.

2. Order Processing and Dispatch

After you place an order, we will send you an order confirmation by email. We will then process the order with the relevant supplier.

Typical processing or dispatch time for a garden room is 14-21 days. Typical processing or dispatch time for a summer house is 48hrs. 

Some products may be made to order, special order, personalised, temporarily out of stock, or subject to a longer supplier lead time. Where a longer lead time applies, this should be shown on the product page or communicated to you before dispatch.

3. Estimated Delivery Times

Estimated delivery time after dispatch: 1-2 working days.

Delivery estimates are not guaranteed unless we have expressly agreed a guaranteed delivery date with you. Where no different delivery period has been agreed, we aim to deliver within the timeframe required by applicable UK consumer law.

Working days normally exclude weekends and UK bank holidays.

4. Delivery Charges

Standard delivery: This is bespoke depending on your chosen product and will be discussed with you before you placing an order with us.

5. Tracking and Delivery Updates

Where tracking is available, we will send tracking information to the email address or telephone number supplied with your order once the order has been dispatched.

Some specialist, pallet, two-person, or supplier-direct deliveries may use an appointment-based service rather than standard parcel tracking. In those cases, the carrier or supplier may contact you directly to arrange delivery.

6. Large, Heavy or Specialist Items

Some products may require a pallet, kerbside, two-person, room-of-choice, or other specialist delivery service. The delivery method can vary by product and supplier.

Before ordering a large or heavy item, please check that there is suitable access to the delivery address, including doorways, stairways, lifts, gates, parking and any access restrictions.

Unless specifically stated otherwise on the product page or agreed in writing, delivery does not include installation, assembly, removal of packaging, or removal of an old product.

7. Split Shipments

If your order contains products supplied from different warehouses or suppliers, your items may arrive in separate deliveries. You will not be charged additional standard delivery fees purely because an order is split, unless this was clearly disclosed before purchase.

8. Delays and Out-of-Stock Items

We work with third-party suppliers and delivery partners, so occasional delays can occur. If we become aware of a significant delay, stock issue or supplier problem, we will contact you as soon as reasonably possible and explain the available options.

If we cannot fulfill your order, we will contact you and arrange an appropriate solution, which may include a revised delivery estimate, an alternative product, or a refund where applicable.

9. Delivery Appointments and Missed Deliveries

If a delivery appointment is required, please make sure someone is available at the agreed time. If a delivery fails because nobody is available, access is not possible, or incorrect delivery information was supplied, a re-delivery charge may apply where we reasonably incur that cost and where permitted by law.

Please check your delivery address carefully when placing your order and contact us as soon as possible if it needs to be changed.

10. Damaged, Missing or Incorrect Deliveries

Please inspect your delivery as soon as reasonably possible. If an item appears damaged, is missing, or is not what you ordered, contact us at info@aureviaoutdoorliving.co.uk as soon as possible and provide your order number together with clear photographs where relevant.

Do not refuse a damaged delivery unless we or the carrier specifically instruct you to do so, as the correct process can vary by supplier and carrier.

Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

11. Changes or Cancellations Before Dispatch

If you need to change or cancel an order before dispatch, contact us as quickly as possible at info@aureviaoutdoorliving.co.uk. We will do our best to help, but we cannot guarantee that an order can be changed or stopped once processing or dispatch has begun.

Your statutory cancellation rights, where applicable, are explained separately in our Return and Refund Policy.

12. Returns and Refunds

This Shipping Policy does not replace our Return and Refund Policy. For information about cancellation rights, returns, faulty goods and refunds, please read our Return and Refund Policy on our website at www.aureviaoutdoorliving.co.uk

13. Contact Us

If you have any questions about shipping or delivery, please contact:

• Business name: Aurevia Outdoor Living

• Email: info@aureviaoutdoorliving.co.uk

• Telephone: 01789 224654

• Business address: 57 Ely Street, Stratford-Upon-Avon, Warwickshire, CV36 6LN